Need to borrow a dermatoscope?
Many of you probably know already, but we're an independent distributor for Dermlite. So whenever a dermatoscope needs to be sent in for service, we ourselves don't perform the service. Instead, it goes to Dermlite corporate.
So there's not much I can do to speed up or change that process, but what I did decide to do a while back was to keep a number of "lender dermatoscopes" on hand. Basically, they're like "open box" or returned dermatoscopes that have come back. Rather than reselling them, I've kept a number of them that we use to "lend out" to customers who need to borrow a dermatoscope while theirs has been sent in for service.
That process is pretty quick, but can take up to 4-5 weeks. As you probably know, that's a long time to be without your dermatoscope if you're used to using one with every patient.
As mentioned, because we're not directly involved in the repair process, this truly is something that we offer as as a courtesy. I say that because when we send the dermatoscope, we ask that it be treated gently and with care. Then when it comes time to send it back to us that, again, it comes back to us (at dermatoscopes.com) and doesn't go back to Dermlite headquarters (dermlite.com) in California.
If you have any questions or you need a "lender dermatoscope," just let us know.