FAQs

Who should I contact if I have question?

To get in contact with us you can email us at contact@dermatoscopes.com; or fill out the form on the Contact Us page.

How can I cancel or change my order?

To cancel an order email us at contact@dermatoscopes.com

How can I return a product?

We want you to be 100% satisfied with your purchase!

However, due to the nature of what we sell (dermatoscopes and accessories) and our relationship with the manufacturer (we are a 3Gen Dermlite distributor), every "return situation" will be unique. Some will require returning units directly to the manufacturer, while others may require that you return the units directly to us. We therefore cannot apply a single "return policy" to all situations. But rest assured, we will do everything within our power to ensure that you are completely satisfied!

So should you need to return a dermatoscope or accessories, we ask that you first contact us to determine the best method to proceed: contact@dermatoscopes.com

How long will it take to get my package?

Units are shipped directly from 3Gen headquarters in California and typically arrive via UPS ground within a matter of business days after your order is placed.