Who should I contact if I have question?
To get in contact with us you can email us at firstname.lastname@example.org; or fill out the form on the Contact Us page.
How can I cancel or change my order?
To cancel an order email us at email@example.com.
How can I return a product?
We want you to be 100% satisfied with your purchase!
However, due to the nature of what we sell (dermatoscopes and accessories) and our relationship with the manufacturer (we are a 3Gen Dermlite distributor), every "return situation" will be unique. Some will require returning units directly to the manufacturer, while others may require that you return the units directly to us. We therefore cannot apply a single "return policy" to all situations. But rest assured, we will do everything within our power to ensure that you are completely satisfied!
So should you need to return a dermatoscope or accessories, we ask that you first contact us to determine the best method to proceed:
How long will it take to get my package?
Units are shipped directly from 3Gen headquarters in California and typically arrive via UPS ground within a matter of business days after your order is placed.
Do you provide any warranty?
DermLite products purchased after 1 July 2018 include an extended 10-year warranty* from the date of purchase. Products purchased prior to July 2018 carry a 5-year warranty*.
This warranty covers parts and labor and will be honored based on the condition of proper use of the device and following the operating instructions. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. DermLite IceCap™ with any manufacturer defects will be replaced within 30 days of purchase. This warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lens, unauthorized repairs, improper cleaning, or damages incurred during shipping to our repair facility.
Third-party products including cameras are exclusively covered by the camera manufacturer's warranty.
*Please note that the following items carry a 1-year warranty: Spare parts, accessories, DermLite HÜD, DermLite Foto, DermLite Foto II Pro, DermLite Cam, rechargeable batteries.
To have your defective unit serviced:
Print out and fill out form: 3Gen Request for Repair. Send the completed form & device to:
31521 Rancho Viejo Road Suite 104
San Juan Capistrano, CA 92675
Phone: +1-949-481-6384 Fax: +1-949-240-7492