Who should I contact if I have question?
To get in contact with us you can email us at email@example.com; or fill out the form on the Contact Us page.
How can I cancel or change my order?
To cancel an order email us at firstname.lastname@example.org.
How can I return a product?
We want you to be 100% satisfied with your purchase!
However, due to the nature of what we sell (dermatoscopes and accessories) and our relationship with the manufacturer (we are a Dermlite distributor), every "return situation" will be unique. Some will require returning units directly to the manufacturer, while others may require that you return the units directly to us. We therefore cannot apply a single "return policy" to all situations. But rest assured, we will do everything within our power to ensure that you are completely satisfied!
So should you need to return a dermatoscope or accessories, we ask that you first contact us to determine the best method to proceed:
How long will it take to get my package?
Most items are shipped directly from our headquarters within 1 business day. Units which are shipped directly from Dermlite headquarters in California typically arrive via FedEx within a matter of business days after your order is placed.
Do you provide any warranty?
DermLite devices purchased after March 2023 carry a 5-year warranty* from the date of purchase.
This warranty covers parts and labor and will be honored based on the condition of proper use of the device and following the operating instructions. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. DermLite IceCap® with any manufacturer defects will be replaced within 30 days of purchase. This warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lens, unauthorized repairs, improper cleaning, or damages incurred during shipping to our repair facility.
Third-party products including cameras are exclusively covered by the third-party's (camera manufacturer's) warranty.
Discontinued DermLite Devices
Any defective DermLite HÜD covered under warranty will be replaced by the newer DermLite HÜD 2.
Please be aware that the following long-discontinued DermLite devices are no longer supported, and users should be encouraged to upgrade to a current model: DermLite alumina, DermLite II Fluid, DermLite II hybrid m, DermLite II HR, DermLite II multispectral, DermLite II Pro, DermLite DL3, DermLite FOTO, DermLite Cam, DermLite Platinum, DermLite Pro DP-R.
31521 Rancho Viejo Rd Ste 104
San Juan Capistrano, CA 92675 USA
To get your device serviced at Dermlite's California factory, start here.
*The following items carry a 1-year warranty:
Rechargeable batteries, spare parts, accessories (including smartphone adapters, pouches);
2-year warranty: DermLite HÜD, DermLite Foto, DermLite Foto II Pro, DermLite Foto X, DermLite Cam, Syris v900L;
All other products purchased from 1 July 2018 through 31 March 2023 carry a 10-year warranty from the date of purchase.
Unclaimed products sent in for repair will be discarded 1 year after receipt.