DermLite products purchased after 1 July 2018 include an extended 10-year warranty* from the date of purchase. Products purchased prior to July 2018 carry a 5-year warranty*.

This warranty covers parts and labor and will be honored based on the condition of proper use of the device and following the operating instructions. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. DermLite IceCap™ with any manufacturer defects will be replaced within 30 days of purchase. This warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lens, unauthorized repairs, improper cleaning, or damages incurred during shipping to our repair facility.
Third-party products including cameras are exclusively covered by the camera manufacturer's warranty.

*Please note that the following items carry a 1-year warranty: Spare parts, accessories, DermLite HÜD, DermLite Foto, DermLite Foto II Pro, DermLite Cam, rechargeable batteries.

To have your defective unit serviced: 

  1. Print out and fill out form: 3Gen Request for Repair - PDF - 53 kB
  2. Send the completed form & device to:

    3Gen Inc.
    Attn: Repairs
    31521 Rancho Viejo Road Suite 104
    San Juan Capistrano, CA 92675
    USA
    Phone: +1-949-481-6384
    Fax: +1-949-240-7492