Warranty

DermLite devices purchased after March 2023 carry a 5-year warranty* from the date of purchase.

Warranty Coverage
This warranty covers parts and labor and will be honored based on the condition of proper use of the device and following the operating instructions. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. DermLite IceCap® with any manufacturer defects will be replaced within 30 days of purchase. This warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lens, unauthorized repairs, improper cleaning, or damages incurred during shipping to our repair facility.
Third-party products including cameras are exclusively covered by the third-party's (camera manufacturer's) warranty.

Discontinued DermLite Devices
Any defective DermLite HÜD covered under warranty will be replaced by the newer DermLite HÜD 2.
Please be aware that the following long-discontinued DermLite devices are no longer supported, and users should be encouraged to upgrade to a current model: DermLite alumina, DermLite II Fluid, DermLite II hybrid m, DermLite II HR, DermLite II multispectral, DermLite II Pro, DermLite DL3, DermLite FOTO, DermLite Cam, DermLite Platinum, DermLite Pro DP-R.

Attn: Service Dept.
DermLite LLC
21 Argonaut
Unit A
Aliso Viejo, CA 92656
Phone: +1-949-481-6384

To get your device serviced at Dermlite's California factory, start here.

*The following items carry a 1-year warranty: Rechargeable batteries, spare parts, accessories (including smartphone adapters, pouches); 2-year warranty: DermLite HÜD, DermLite Foto, DermLite Foto II Pro, DermLite Foto X, DermLite Cam, Syris v900L;

All other products purchased from 1 July 2018 through 31 March 2023 carry a 10-year warranty from the date of purchase. 

Unclaimed products sent in for repair will be discarded 1 year after receipt.