So should you need to return a dermatoscope or accessories, we ask that you first contact us to determine the best method to proceed:
However, due to the nature of what we sell (dermatoscopes and accessories) and our relationship with the manufacturer (we are a 3Gen Dermlite distributor), every "return situation" will be unique. Some will require returning units directly to the manufacturer, while others may require that you return the units directly to us. We therefore cannot apply a single "return policy" to all situations. But rest assured, we will do everything within our power to ensure that you are completely satisfied!
Repairs and Warranty Service
Please ship all repairs and warranty service requests to 3Gen directly. A “Request for Repair” form is required to be returned with each repair. The same instructions for shipment of repairs and warranty service outlined in the Return Goods Policy apply.