Returns

All returned merchandise is subject to the following terms:

Broken or defective merchandise should be reported to us immediately upon receipt and returned for replacement or credit within 30 days of shipment.

Before returning any items, please first contact us (contact@dermatoscopes.com) to describe any such issues.

For all other returns, a full refund will be made for items returned within 30 days of shipment that are in resalable condition*. This includes providing the original packaging, instructions and any other contents of the product as it arrived upon initial purchase.

As stated above, please first contact us to arrange any return prior to shipping the item(s) back. 

Proper packaging of returned items must be used to prevent damage during shipment. We also recommend that you insure the package. Shipping charges to return merchandise to dermatoscopes.com are the buyer's responsibility (except in the case of defective merchandise received).

With the above policy in mind, just know that we want you to be 100% satisfied with your purchase and we will do our best to accomodate any reasonable return requests.

However, due to the nature of what we sell (dermatoscopes and accessories) and our relationship with the manufacturer (we are a Dermlite distributor), we recognize that every situation is unique. So above all, please first contact us if you're ever concerned about your purchase and feel the need to either return/exchange your purchase.

contact@dermatoscopes.com

Repairs and Warranty Service

Please ship all repairs and warranty service requests directly to Dermlite. A “Request for Repair” form is required to be completed prior to sending in your item for repair. Upon completing the above online form, Dermlite service and repair department will contact you with further details and instructions for completing the repair process.

*We unfortunately need to place emphasis on the policy that full refunds are available for items in resalable condition. Signs of significant use (scratches, scuffs, etc.), missing items, damaged/missing boxes, etc. can affect your ability to receive a full refund. 

Therefore, just to be safe we respectfully ask that you please keep all of your "new box" items and handle your purchase with care until you absolutely know that you're happy with your purchase. Thank you!