Shipping

Shipping within the contiguous (Lower 48) United States is included at no additional cost.

Shipping outside the Contiguous United States

Upon receipt of your order, we will determine the cost of shipping and notify you if additional payment is needed. If costs are roughly on par with comparable rates within the Lower 48, you will not be charged.

Unfortunately, shipping costs to addresses outside the Lower 48 have risen dramatically, and we may have no choice but to notify you of additional shipping charges required.

Signature Confirmation

We reserve the right to ship using "Signature Required" method for security.  Doing so requires that an adult must be present at time of delivery to accept and sign for the package.  

Shipping Errors and Damage

Errors and damage during shipment need to be reported to us immediately upon receipt.

Delivery Confirmation and Reporting Non-Receipt

Upon shipment, we will send tracking information to the email address provided with your order. If a package is marked as "Delivered" by the carrier (e.g., USPS, FedEx) but you have not received it, please notify us within 24 hours of the delivery confirmation. Timely reporting enables us to assist you effectively in resolving the issue.

Different Shipping Address

Due to the elevated risk of credit card fraud, Dermatoscopes.com reserves the right to refuse an order with a shipping address that does not match the address on file with the credit card or PayPal.  If the addresses do not match, please have the order shipped to a clinic or hospital so we can verify the recipient.

Foreign Credit Cards

Generally we do not accept credit cards registered outside of the USA.  However, in some cases we can accept a foreign card if the product can be delivered to a UPS facility located in the USA.  In this case, a valid photo ID may be required for pickup and the ID name must match the name on the credit card.  Please contact us to make these arrangements.


Payment Information

Dermatoscopes.com accepts major credit cards registered to a bank located in the United States, as well as payments through PayPal.

International Customers

Due to international distributor agreements, Dermatoscopes.com can ship to USA addresses only.  Sorry, no exceptions.  Please see the local distributor in your country.

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