Shipping

Shipping to Residential Addresses

We reserve the right to ship using "Signature Required" method for security.  Someone over 21 years of age must be at the residence at time of delivery to accept and sign for the order.  

Different Shipping Address

Due to the elevated risk of credit card fraud, Dermatology On Demand, Inc. reserves the right to refuse an order with a shipping address that does not match the address on file with the credit card or PayPal.  If the addresses do not match, please have the order shipped to a clinic or hospital so we can verify the recipient.

Foreign Credit Cards

Generally we do not accept credit cards registered outside of the USA.  However, in some cases we can accept a foreign card if the product can be delivered to a UPS facility located in the USA.  In this case, a valid photo ID will be required for pickup and the ID name must match the name on the credit card.  Please contact us to make these arrangements.

Payment Information

Dermatology On Demand, Inc. accepts major credit cards registered to a bank located in the USA. Dermatology On Demand, Inc. also accepts payments through PayPal.

International Customers

Due to international distributor agreements, Dermatology On Demand, Inc. can ship to USA addresses only.  Sorry, no exceptions.  Please see the local distributor in your country.

Shipping to Contiguous (Lower 48) United States

Shipping is included for all orders (even small ones) to addresses within the Lower 48 United States.

Shipping outside the Contiguous United States

Upon receipt of your order, we will determine the cost of shipping and notify you if additional payment is needed. If costs are roughly on par with comparable rates within the Lower 48, you will not be charged.

In recent years, however, shipping costs to outside the Lower 48 have risen dramatically, and we may have no choice but to notify you of additional shipping charges required.

Shipping Errors and Damage

Errors and damage during shipment need to be reported to us immediately upon receipt.